Simplifying Mobility

Learn about ONN 5

• What is ONN Bikes?
• What are the benefits of using ONN?
• What are the bike options available?
• Where is ONN currently operational?
• Our Usage Policy

Getting Started 5

• How do I register with ONN?
• What are documents required to register and use ONN Bikes?
• I am having trouble registering on the platform.
• I don't have a Driving License.
• What is the Privacy Policy?

Plans & Promotions 8

• What are the various plans available?
• What are commute rides and subscription?
• What is Rent-to-Own(R2O) plans
• Is the fuel/charging included in my tariff?
• How do I redeem my Promo Code?

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Booking your Ride 9

• How do I book a ride?
• How do I book a commute?
• How do I reach my Pickup Station?
• Can I drop off my bike at a different station?
• What are ONN station timings?

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Payments, Cancellation and Refund 6

• What are the various modes of payment for my ride?
• Payment done but confirmation not received.
• What are the late drop off charges?
• I want to cancel my ride.
• What are the refund policies?

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Security 7

• Are the rides insured?
• What are the charges for damages to the bike?
• What is the speed limit policy?
• What to do in case of malfunction and breakdowns?
• Will I get refund for emergency repairs?

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COVID-19 Safety 5

• What are the measures taken by us for COVID-19 Safety?
• Where is the bike sanitization facility available?
• How many times can I get my bike sanitized?
• How are ONN Stations ensuring safety?
• How can I get home delivery of my bike?

Explore all the FAQs 2

• Will I be provided with helmet on pickup?
• Link

Rent-To-Own(R2O) 16

• What is Rent-To-Own(R2O)
• Benefits of R2O over renting a bike.
• Payment scheme for R2O plan
• What will be the service assistance during the R2O plan?
• Can I use the vehicle in a different state?

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