Security

Will I be provided with helmet on pickup?
We care about you and do provide helmet on pickup. We also suggest you never ride without a helmet for your own safety. For extra helmets, kindly ask at th...
Tue, 2 Jun, 2020 at 4:36 PM
Are the rides insured?
We do provide third party insurance with every bike to safeguard any damages. We provide insurance at a minimal cost and you should opt-in for the same to g...
Tue, 2 Jun, 2020 at 5:13 PM
What are the charges for damages to the bike?
Our insurance is valid for people who opted for insurance while bookings. We provide insurance coverage for damages starting from Rs.10,000. Any damages be...
Tue, 2 Jun, 2020 at 5:13 PM
What is the speed limit policy?
To ensure your and other's safety, we promote driving at controlled speeds. We notify a warning at the first two instances for overspeeding. The third...
Tue, 2 Jun, 2020 at 5:14 PM
What to do in case of malfunction and breakdowns?
For any malfunctions and breakdowns, we would like you to contact our Customer Care immediately and we would assign an expert or mechanic to rectify or to p...
Tue, 2 Jun, 2020 at 5:14 PM
Will I get refund for emergency repairs?
All emergency repairs are to be paid by the customer. We do provide on-field assistance for any emergency repairs by sending a mechanic to the location whic...
Tue, 2 Jun, 2020 at 5:14 PM
What is the accidental policy?
In case of an accident, we urge you to contact a nearby hospital if any injuries to you or a third party, and also notify the police and us on our customer ...
Tue, 2 Jun, 2020 at 5:14 PM
Can I travel to different state?
The bikes we provide are to be used within city limits only and breach of the same without informing ONN Bikes is liable for a penalty. If you want to trav...
Tue, 2 Jun, 2020 at 5:14 PM