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Learn about ONN
What is ONN Bikes?
What are the benefits of using ONN?
What are the bike options available?
Where is ONN currently operational?
Our Usage Policy
How do I register with ONN?
What are documents required to register and use ONN Bikes?
I am having trouble registering on the platform.
I don't have a Driving License.
Plans & Promotions
What are the various plans available?
What are commute rides and subscription?
What is Rent-to-Own(R2O) plans
Is the fuel/charging included in my tariff?
How do I redeem my Promo Code?
View all 8
Booking your Ride
How do I book a ride?
How do I book a commute?
How do I reach my Pickup Station?
Can I drop off my bike at a different station?
What are ONN station timings?
View all 9
Payments, Cancellation and Refund
What are the various modes of payment for my ride?
Payment done but confirmation not received.
What are the late drop off charges?
I want to cancel my ride.
What are the refund policies?
View all 6
Are the rides insured?
What are the charges for damages to the bike?
What is the speed limit policy?
What to do in case of malfunction and breakdowns?
Will I get refund for emergency repairs?
View all 7
What are the measures taken by us for COVID-19 Safety?
Where is the bike sanitization facility available?
How many times can I get my bike sanitized?
How are ONN Stations ensuring safety?
How can I get home delivery of my bike?
Explore all the FAQs
Will I be provided with helmet on pickup?
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