Enter your search term here...
New support ticket
Check ticket status
Learn about ONN
What is ONN Bikes?
What are the benefits of using ONN?
What are the bike options available?
Where is ONN currently operational?
Our Usage Policy
How do I register with ONN?
What are documents required to register and use ONN Bikes?
I am having trouble registering on the platform.
I don't have a Driving License.
Plans & Promotions
What are the various plans available?
What are commute rides and subscription?
What is Rent-to-Own(R2O) plans
Is the fuel/charging included in my tariff?
How do I redeem my Promo Code?
See all 8 articles
Booking your Ride
How do I book a ride?
How do I book a commute?
How do I reach my Pickup Station?
Can I drop off my bike at a different station?
What are ONN station timings?
See all 9 articles
Payments, Cancellation and Refund
What are the various modes of payment for my ride?
Payment done but confirmation not received.
What are the late drop off charges?
I want to cancel my ride.
What are the refund policies?
See all 6 articles
Are the rides insured?
What are the charges for damages to the bike?
What is the speed limit policy?
What to do in case of malfunction and breakdowns?
Will I get refund for emergency repairs?
See all 7 articles
What are the measures taken by us for COVID-19 Safety?
Where is the bike sanitization facility available?
How many times can I get my bike sanitized?
How are ONN Stations ensuring safety?
How can I get home delivery of my bike?
Explore all the FAQs
Will I be provided with helmet on pickup?
Help Desk Software
by Freshdesk Support Desk